Faith House Surgery

We are an N.H.S. General Medical Services practice in Hull, Yorkshire, UK and also a teaching practice linked to Hull York Medical School (HYMS) for 4th year medical students.

There are 5 doctors in the practice, 2 of whom are part time. As a team, we aim to work as partners with you, our patients, in caring for your health. We will do our best to diagnose illnesses and treat where appropriate and encourage you to live a healthy lifestyle. However, in the end, your health is your responsibility.

As well as face to face appointments (on the same day if needed) we also offer the option of speaking to a doctor on the phone.

Breaking News

SWINE FLU

If you think you may have Swine Flu please access the NHS Direct Website by clicking on the link on the right. Please do not ring the surgery unless advised to do so. If you are instructed to contact us please do not come to the surgery but phone the surgery and ask for a telephone consultation. One of the doctors will then ring you back later on to advise you and, if needed, will arrange for you to be seen at the surgery in a way that does not put other people at risk of catching this virus.

LIST OPEN: We are now accepting new patients onto our list. Contact reception for details.

BOOKING APPOINTMENTS ON LINE:
You can now book, and cancel, doctors appointments on line. As well as pre-bookable appointments being available, you can also book same day appointments from 6.30pm the previous working day, thus saving worry about whether you can get through on the phone. You will also be able to view and request repeat prescriptions though this service. If you wish to find out more about this please contact reception who will be able to supply you with a registration form.

TELEPHONE APPOINTMENTS:
We have a system for people wanting a same day appointment which gives the option of speaking to a doctor on the phone later in the morning to see if this will save you a journey to the surgery.
Remember you can also ring NHS Direct for advice.
Alternatively patients can visit their local Pharmacy for advice and, where deemed appropriate by the Pharmacist, various treatments. This is available on the NHS through the "Minor Ailments Scheme" as long as the patient is present in the Pharmacy (i.e. you cannot go on behalf of someone else) and also that the patient has their NHS number with them to give to the Pharmacist, who will hold the consultation with the patient.
You can also leave a message for the doctor to call you about other issues that do not require an appointment; however, due to variable workload we cannot give you a definite call back time. Please let reception know if a specific doctor needs to return the call or whether it is OK for any doctor who sees the message to ring you.
SURVEY FEEDBACK:

The results of the 3 monthly rolling GP patient survey of General Practices is available on a national website: http://results.gp-patient.co.uk/report/9/result.aspx - this should take you straight to the search page, (if you end up on the home page click on link to Practice Results to take you to the search page) then type in the search box: Kingston and part way down the list that appears you will find: (18) Kingston Upon Hull, and we are in that group of 18 practices.

It is important that if you receive a survey form through the post that you complete it and send it back. The survey is sent to a random sample of patients every 3 months.

You can also compare our practice with other local practices, with the Hull PCT average and with the National average.

We value patients views so please write to the Practice Manager with praise when you think we are doing well or express your concerns when we are not doing so well. Please also express views on the NHS Choices website - it is important that positive views as well as negative views are expressed in order to reflect what is really going on. Thank you.